Amazon Connect latest pricing options

Amazon Connect follows a pay-as-you-go pricing model rather than a traditional flat-price service structure. This approach means you pay only for what you use, with no minimum fees, long-term commitments, or upfront charges.

However, Amazon Connect does offer two pricing options to give customers flexibility:

1. Individual feature pricing - You pay separately for channels (voice, chat, messaging, email) and optimization features.

2. All-inclusive channel pricing model - This option includes unlimited use of various AI capabilities and features such as:

• Contact Lens capabilities (conversational analytics, performance evaluation, screen recording)
• Agent scheduling tools
• AI-powered voice and chat through Amazon Lex and Amazon Q in Connect

The pay-as-you-go model can actually result in lower costs compared to traditional licensing-based contact centers. A Forrester Research study on Amazon Connect found significant financial benefits, including 31% subscription cost savings, $4.3 million reduction in cloud technology costs, and a 241% return on investment over three years.

While AWS doesn't offer the traditional flat-price model you're asking about, the flexibility of their pricing options allows organizations to choose what best suits their needs. The information provided doesn't indicate how often AWS might be removed from shortlists due to pricing model preferences or whether third parties offer flat-price reselling of Amazon Connect services.
Sources
Cloud Contact Center Service – Amazon Connect Pricing – Amazon Web Services
Enable Next Generation Amazon Connect - Amazon Connect
Cost optimization for Amazon Connect workloads - Amazon Connect
Amazon Connect - Amazon Connect Data Lake Best Practices

Amazon Connect's pricing is based on pay-as-you-go model, with charges for calls, tasks, emails, and optional features like Amazon Q in Connect. There are per-minute and per-task fees, as well as monthly charges for some features like the Unlimited AI plan or external voice transfer connectors.

Per-minute call charges: Based on the duration of customer calls and outbound calls to US destinations, with different rates for inbound and outbound calls and for different number types (e.g., toll-free vs. direct inward dial (DID) numbers)

Task Charges: $0.070 per task, used for tracking and managing work items

Email charges: $0.080 per email for customer emails handled by agents

Outbound Campaigns: $0.005 per attempt for all outbound campaign channels

Contact lens with external voice: $3,100 per month for each external voice connector and $0.012 per minute for the voice minutes used, according to Amazon Web Services.

Example Calculation: A 7-minute call using a US DID number would incur:

• $0.018 per minute * 7 minutes = $0.126 for Amazon Connect service usage
• $0.03 per day for the DID number (assuming one day of usage) = $0.03
• $0.0022 per minute * 7 minutes = $0.0154 for the inbound call (includes time the call is open)
• If a 4-minute outbound call to a US destination is made, it would cost $0.0048 per minute * 4 minutes = $0.0192

SOURCES: https://aws.amazon.com/connect/pricing/