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How to reset MFA for user

0

Hi I have a user in our Users console who seems to have MFA set up whenever he logs in. He does not have access to that MFA device any more. But when I use my root credentials to look at the user, it does not show that MFA is set up for him. I am not sure how to clear his MFA and let him log in via password only, or how to remove any existing MFA device and add a new one.

Topics
Security, Identity, & ComplianceAWS Well-Architected Framework
Tags
AWS Identity and Access ManagementAWS IAM Identity CenterSecurity
Language
English
PS_Inc
asked a year ago447 views
1 Answer
0

Hi,

I assume this is for an IAM user. Please refer to the steps under the section "Recovering an IAM user MFA device" under this page, you should be able to find step by step instructions. https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_mfa_lost-or-broken.html

Thanks

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EXPERT
Ramakrishna_Natarajan
answered a year ago
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EXPERT
Didier_Durand
reviewed a year ago
  • PS_Inc
    a year ago

    Hi I thought that would work, but it still prompts for an MFA when the user signs in. Even though the console shows that the user has no MFA. It's very strange and I don't know how to reset the user to add a new password / set up a new MFA.

  • Ramakrishna_Natarajan EXPERT
    a year ago

    Hi, I have tried to simulate your problem in my sandbox. When I remove the MFA device for an IAM user, it doesn't prompt me to enter the MFA code after the password - so, it works as expected.

    I suspect it could also be some local caching issue, please try to use another browser and/or in-cognito mode for the IAM user login. As a workaround, if allowed, you can also consider creating a fresh IAM username with MFA.

    If the problem persists, please contact AWS Support since it appears to be a one-off case.

    Thanks, Rama

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