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My root account is not reciving email verification code email!

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My account is OK, everything is working fine, but no email from AWS Support can be recieved, I looked spam, cleaned cookies, verified if the email has free space and I sent a regular email to test and worked, verified if I blocked the accidentaly the email, but no solution.

2 Answers
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Have you tried to submit a request to AWS Support and use an alternate email account? - https://support.aws.amazon.com/#/contacts/aws-account-support/

AWS
answered 2 years ago
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If you're not receiving emails from AWS Support even after checking for common issues like spam filters, email space, and blocked senders, there are some steps you can take to troubleshoot the issue:

1- Check your AWS Account Email Preferences: Go to the AWS Management Console and navigate to the "Account Settings" section under your account name. Click on "Email Preferences" and verify that the email address listed there is correct and up-to-date. Check the email delivery preferences for various AWS services and ensure that the appropriate notifications are enabled.

2- Contact AWS Support via the console or AWS Trusted Advisor: Open the AWS Support Center in the AWS Management Console and create a new case explaining the issue you're facing with not receiving emails from AWS Support. If you have AWS Trusted Advisor enabled, you can create a case through the "Support" section in Trusted Advisor.

Other options are:

3- If it's possible, check your email provider's settings: Reach out to your email provider's support team and ask them to verify if there are any filters or settings that might be blocking emails from AWS Support. Some email providers have strict spam filters or allow listing requirements that could be preventing AWS Support emails from being delivered.

4- Verify your email provider's incoming mail server: Check if your email provider's incoming mail server (e.g., IMAP or POP3) is functioning properly and receiving emails correctly. You can test this by setting up a new email account with a different provider and checking if you can receive AWS Support emails there.

5- Try allow listing AWS Support email addresses: Add the AWS Support email addresses (e.g., aws-noreply@amazon.com, aws-no-reply@amazon.com) to your email client's allow list or safe senders list. This can help ensure that emails from AWS Support are not marked as spam or blocked by your email provider.

If none of these steps resolve the issue, you may need to escalate the matter to AWS Support by creating a new case or reaching out to them through alternative channels like phone or chat support.

References:

https://docs.aws.amazon.com/ses/latest/dg/troubleshoot-delivery.html

https://docs.aws.amazon.com/accounts/latest/reference/accounts-welcome.html

https://docs.aws.amazon.com/awssupport/latest/user/getting-started.html#create-case

https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html

AWS
answered 2 years ago

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