Time and attendance integration with amazon connect

Yes, it's possible to integrate time and attendance records from Workday with login/logout data from Amazon Connect, though it requires some custom implementation.

Amazon Connect provides a Login/Logout report that displays login and logout information for users in your contact center. This report shows when users logged in and out, and the duration of each session. You can generate these reports for time ranges up to 7 days, and you can schedule them to run automatically with the data saved to an Amazon S3 bucket.

For integration with Workday, you have several options:

1. Scheduled Reports Approach:

• Set up scheduled Login/Logout reports to run daily or weekly
• The reports are automatically saved to your Amazon S3 bucket
• Create a custom integration (using AWS Lambda or similar) to process these reports and send the data to Workday

2. Agent Event Streams:

• Enable Amazon Connect Agent Event Streams for near real-time tracking of agent activities
• Build a custom integration to process these events and sync them with Workday

3. Amazon Connect Data Lake:

• Amazon Connect provides published forecast and schedules data in the analytics data lake
• This data can be integrated with HR and payroll systems for tracking agent time

Additionally, Amazon Connect's scheduling features include employee time off reports with dates and hours taken for each time off request. This data can also be integrated with HR and payroll systems.

To implement this integration, you would typically need to:

1. Extract the login/logout data from Amazon Connect using one of the methods above
2. Transform the data to match Workday's requirements
3. Load the data into Workday through its API or integration tools

This would require development resources with knowledge of both Amazon Connect's data structure and Workday's integration capabilities.
Sources
Amazon Connect last used time | AWS re:Post
Elevate your contact center using the new Amazon Connect Forecasting, Capacity Planning and Scheduling features | AWS Contact Center
Login/Logout reports for agents in Amazon Connect - Amazon Connect

Hello,

If I'm understanding correctly, you want agents when they log in for work using workday to also sign into the CCP at the same time?

This may be possible using some custom logic/solution but you can't pipe in that information to Amazon Connect to automatically reflect the exact time/date that the agent signed into workday in the Amazon Connect login/logout reports.

What you could do is somehow set up a trigger for a function to open a CCP and change the status to available as soon as the agent clocks in in workday. You may have to use a custom CCP for that to work though.

You could do it the opposite way by using Agent Event Streams to trigger a login in workday as well as soon as the agent logs into the CCP. We provide that data already today and may be easier to implement than the other way around.

Let me know if this helps or if you have other questions.