Account suspended | Can't access our database

Question

Hi,

Our account got suspended as AWS was unable to verify it. They provided a one-time link to upload documents that should be verified and after doing so, we received no feedback but a permanent ban.
We tried to detect the possible issues with the documents but we didn't find one. Our billing has been pending since aws detected the verification issue.
We tried opening another support ticket but it was automatically marked as resolved.

We need access to our database. What can we do and how can we talk to support to provide whatever they need as it seems that they didn't receive the documents over the link, or if they did, we have no idea what we did wrong.

Thank you

Answer

Hello,

Apologies for the concern!

I've found your case & shared your sentiments directly to your case for review. 
Please continue to reach out to our Support team with additional concerns, as they have the best tools and visibility to help resolve your case.

— Elle G.

Answer

We're still in the loop of having our case automatically marked as resolved. 
We need to talk to someone from support instead.

AWS charged us normally, although we can't use any service, can't access our account, and billing is marked as pending...

Answer

Hi there,

I'm so sorry to hear about your experience.

Unfortunately, we will no longer be able to assist you on this platform.

Rest assured that I've relayed your thoughts directly to our team handling your case for further review and consideration.

— Aimee K.

Account suspended | Can't access our database

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