Deactivated Skill Builder subscription

If your AWS Skill Builder subscription that was provided through AWS Academy has been deactivated unexpectedly, there are a few potential issues to consider:

1. AWS Academy subscriptions are typically managed differently than individual subscriptions. Since you mention there's no data in your payment history or subscription management, this confirms you didn't personally purchase the subscription but received it through AWS Academy.

2. The deactivation could be due to:

• An issue with your AWS Academy course enrollment status
• A technical problem with how your AWS Academy credentials are linking to Skill Builder
• A possible expiration of the AWS Academy program's allocation for your course

To resolve this issue, I recommend:

1. First, verify with your AWS Academy instructor or administrator that your course enrollment is still active and that the Skill Builder subscription should still be valid.

2. Ensure you're using exactly the same Builder ID that was associated with your AWS Academy course. Sometimes using a different email or account can cause access issues.

3. If the above steps don't resolve the issue, contact your AWS Academy instructor or administrator directly. They have specific channels to address AWS Academy-related subscription problems that aren't available through standard support.

4. As a last resort, you may need to contact AWS Training & Certification support directly for assistance with your AWS Academy-provided subscription.

Since this is an AWS Academy-provided subscription rather than an individually purchased one, the standard subscription management and cancellation processes don't apply to your situation.
Sources
monthly subscription/Skill builder access | AWS re:Post