AWS SES Sending Paused and No response from AWS Team

They are pausing SES accounts because a huge number of spammers are sending messages and ruining the reputation of all SES users through auto-approval of Production! AWS needs to immediately pay attention to this problem and limit receiving AutoProduction for any account!!!! There is various information on the forums about auto-approval of SES in multi-regions for each account, EVERY account without a history of interaction with AWS.

Welcome to the club! Your sending is paused, no explanation, no warning, and… surprise — absolutely zero response from AWS support. Don’t take it personally though — you’re just one more honest sender caught in the SES chaos while spammers keep cruising with freshly auto-approved accounts.

It's hilarious, really. You play by the rules, warm up IPs, verify domains, keep your complaint rates low — and you get shut down. Meanwhile, someone’s blasting affiliate garbage from a $3 account they bought on Telegram, and the system just shrugs.

And support? Oh, they might get back to you. Eventually. Maybe. If the stars align. But don’t expect answers, timelines, or even a human reply. Just a canned “we’re reviewing your account” while your business grinds to a halt.

This platform used to be reliable. Now it’s a circus — but only the clowns get VIP access.

I understand your frustration with the situation. When AWS SES pauses an account's ability to send emails due to high bounce rates, it's a protective measure to maintain sender reputation and ensure service quality for all users. Here's what you should do in this situation:

1. Review the notification email: AWS should have sent you a detailed email about the pause and the reasons behind it. This email contains important information about the issue.

2. Investigate and address the root cause: You've already identified that the high bounce rate was due to an old email data sheet. It's good that you've verified all the emails now.

3. Document your corrective actions: Prepare a detailed explanation of the steps you've taken to resolve the issue, including how you've cleaned your email list and what measures you're implementing to prevent high bounce rates in the future.

4. Respond to the AWS case: Log into the AWS Console and go to the Support Center. Find the case that AWS opened on your behalf regarding this issue. Reply to this case with your detailed explanation and corrective actions.

5. Be patient but persistent: While it's frustrating to wait, AWS needs time to review your case. The response time can vary depending on your AWS support plan level.

6. Consider upgrading support: If you're on a basic support plan, you might consider upgrading to a higher tier for faster response times, especially if this is critically impacting your business.

7. Implement best practices: While waiting for a response, ensure you're following all AWS SES best practices, such as maintaining clean mailing lists, implementing proper opt-in procedures, and monitoring your sending health metrics.

Remember, AWS takes these actions to protect both your sender reputation and the overall quality of their service. By demonstrating that you've addressed the issue and have plans to prevent it in the future, you increase the likelihood of having your sending abilities restored quickly.
Sources
SES send suspended without notification | AWS re:Post
Seeking Urgent Assistance: SES Account Paused Due to High Complaint Rate, Need Clarification and Resolution Timelines | AWS re:Post
Amazon SES Sending review process FAQs - Amazon Simple Email Service