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AWS SES Cannot Send E-mail In Our Application

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Hello All,

we have a problem where the aws ses that we setup in our company application cannot send e-mail. can you help what we need to fix for the aws ses setup. as for we attach the application settings

setup aws ses in our application Error

asked a year ago144 views
1 Answer
0

Based on the information provided and the error message shown in the image, there are a few potential issues that could be preventing your AWS SES from sending emails in your company application:

  1. Email address verification: The error message indicates that the email address is not verified. In AWS SES, you need to verify the email addresses or domains you're sending from. This is especially important if your account is still in the Amazon SES sandbox. Make sure that the sender's email address (From, Source, Sender, or Return-Path) is verified in the AWS Region you're using.

  2. Recipient verification: If your AWS SES account is still in the sandbox environment, you also need to verify all recipient email addresses, except for those provided by the Amazon SES mailbox simulator. Ensure that the recipient's email address is verified if you're in the sandbox.

  3. Region mismatch: Verify that the AWS region specified in your application settings matches the region where you've set up and verified your email addresses in SES.

  4. Account status: Check if your AWS account's ability to send email hasn't been paused. If it has been paused, you'll need to contact AWS support to resolve the issue.

  5. Sending limits: Ensure that you haven't exceeded your daily sending quota or maximum sending rate. Monitor your sending activity regularly to avoid hitting these limits.

  6. Credentials: Confirm that the AWS access key and secret key in your application settings are correct and have the necessary permissions to send emails through SES.

To resolve this issue:

  1. Verify the sender's email address in the AWS SES console for the region you're using.
  2. If in the sandbox, verify the recipient's email address as well.
  3. Double-check your AWS region settings.
  4. Review your account status and sending limits in the AWS SES console.
  5. Ensure your AWS credentials are correct and have the appropriate permissions.

If the problem persists after checking these points, you may need to review your application's code for any potential issues in how it's interacting with the AWS SES API.
Sources
Amazon SES email sending errors - Amazon Simple Email Service
Amazon SES email sending errors - Amazon Simple Email Service

answered a year ago
  • Hello,

    thank you for answering this column, for your information we have done the steps as informed.

    but in the application there is no column to enter smtp credentials. do we have to enter aws ses smtp credentials into the email column? Or is it possible without using smtp credentials and without using TLS or STARTTLS?

    Thanks

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