Issue with SSO user registration
I have created a user and sent them an invite however when they go to the invite to complete their registration an error occurs. The message is simply "It's not you, it's us - We couldn't complete your request right now. Please try again later". We tried again later with the same result. We deleted the original user and recreated it; same result. Has anyone come across this situation and have an steps for resolution?
The exact reason as to 'why' this is happening to you, I cannot say. However, it is very likely that this is due to a configuration which is being applied to the device both you and your user are attempting this action from. I have seen customers report this same error and when they attempt the action on a mobile device (phone or tablet), or another workstation which is not on the corporate network, they are successful.
The next step here would be to try this action on another device, removing the corporate network and policies from the equation. You can also capture a .HAR file of the error-causing transaction in-flight and review it to see if there are any errors being returned from AWS endpoints.
If you cannot find anything that appears to be the cause, then I would advise on contacting AWS Support for a more thorough investigation of the matter (this will require a HAR file from you, showcasing the error in-flight). If you don't have at least a Support Plan of 'Developer', then you can raise a case against Customer Support and request a once-off in order to have the underlying matter explained.
Good call. I will have them try an alternate device.
Do you have checked Troubleshooting steps from AWS Docs?
Troubleshooting AWS SSO issues https://docs.aws.amazon.com/singlesignon/latest/userguide/troubleshooting.html
AppStream 2.0 after initial invite email is sent - not sending email notificationasked 7 months ago
An error occurred (ModelError) when calling the InvokeEndpoint operationasked a year ago
Workdocs user invite getting expired within 2 daysasked a month ago
Does the registration of aws organization affect existing services?Accepted Answerasked 4 months ago
SSO users get error when trying to register an MFA device "It's not you, it's us"asked 2 months ago
Power Users can't invite external users?asked 2 months ago
Why can't (multiple) user managed policies be added to an SSO Permission Set?asked 5 months ago
Issue with SSO user registrationasked 5 months ago
Will UserArn work for any Alexa device that user will have in futureAccepted Answerasked 3 years ago
An error message always shows on top of the WorkSpace service page, how to close it?asked 13 days ago