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Hello.
Was your EC2 originally able to connect using EC2 Instance Connect?
If so, please follow the steps in the document below to check the system logs, etc. to see if any errors have occurred.
https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/troubleshoot-unreachable-instance.html#instance-console-console-output
Also, the following document describes the prerequisites for using EC2 Instance Connect, so please make sure you have met all of them.
https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ec2-instance-connect-prerequisites.html
Please also check the following documents for troubleshooting instructions.
https://repost.aws/knowledge-center/ec2-instance-connect-troubleshooting
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