Cannot reboot my Lightsail Instance under root account

Question

![Error Message](/media/postImages/original/IMEipfFZQqR2uLVXGYFf8yxw)

I have a root account in AWS and I already have a running instance, I'm trying to reboot it but it is now giving me this error and I'm not sure what to do
I've tried following everything in the link https://lightsail.aws.amazon.com/ls/docs/en_us/articles/create-policy-that-grants-access-to-amazon-lightsail 
I definitely have a root account but just in case I tried logging in as IAM that does not work either,
I've also cleared my cache a few times, tried with different browsers in incognito as well but I am relatively new to this and not sure what else to try, 
any help would be appreciated

Thank you!

Accepted Answer

Please verify that you have not received any communications from AWS, such as to complete your account set up, etc which may be pending actions from your end.

If nothing like that is found then contact AWS Support so we can take a look at what is causing the above issue.

Alternatively if you cannot wait for above, to reboot the instance you could use the **AWS CLI** instead.

[Getting started with AWS CLI](https://docs.aws.amazon.com/cli/latest/userguide/cli-chap-getting-started.html)

Command to run :
```
aws lightsail reboot-instance --instance-name 
```

Cannot reboot my Lightsail Instance under root account

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