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It is taking ages for AWS to increase my vCPUs quota

-1

Your service response time is extremely slow, and the overall support experience has been very poor. Even for something as simple as increasing a service quota, the process takes far too long it has been 4 days since the ticket is raised.

I currently manage three AWS accounts and one Azure account. Across all AWS accounts, reaching support has consistently been a frustrating and time-consuming experience. In fact, the thought of contacting AWS support feels overwhelming due to the delays.

While AWS offers strong technical capabilities and a robust interface, its support system—both paid and unpaid—has been the most disappointing aspect of the service. This level of support is not sustainable for customers managing critical infrastructure, and relying on AWS has negatively impacted our business.

PLEASE MAKE A ESCALATION AND PROVIDE WITH RESOLUTION FOR MY TICKET, AS OUR BUSINESS IS TAKING THE IMPACT.

Tags
Service Quotas
Language
English
asked 2 months ago89 views
3 Answers
1

An appropriate approach would be to contact AWS Support immediately via chat or phone using this steps: Navigate to AWS Console → Support Center → Create Case Select Billing → Service Limit Increase Choose your preferred contact method: Chat or Phone Contact Recommendation: Chat – Fastest response time Phone – Most effective for urgent escalations

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answered 2 months ago
  • wanderinglama
    2 months ago

    I’ve already raised this with support but haven’t received a resolution for the past three days, which is why I’ve posted here.

0

Interesting, for quota service limit increase, you can do so by yourself. In console, search for service quota, go to the page - {DOMAIN}/servicequotas/home/dashboard - and then you adjust the quota. In my experience, quota changes take about 15 mins max.

EXPERT
answered 2 months ago
  • wanderinglama
    2 months ago

    The process is not as simple as what your telling. You can look into the screenshot and I have raised a service increase request 4 days before and it is still in the open state.

0

The process is not as simple as what your telling. You can look into the screenshot and I have raised a service increase request 4 days before and it is still in the open state. Enter image description here

answered 2 months ago
  • SHAJAM EXPERT
    2 months ago

    Thanks for sharing the screenshot. My company uses enterprise support - maybe, that's why my quota requests get resolved quite quickly. You have to wait for Support in this case.

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