Incorrect Name on Pearson Vue Account

Question

Hello

1. My name appears correct on my AWS Certification Portal but not on Pearson Vue Account.
2. I have contacted AWS via https://support.aws.amazon.com/#/contacts/aws-training but they asked me to contact Pearson Vue.
3. I have contacted Pearson Vue, they stated they can't initiate name change on their end, it has to come through AWS only.
4. I have tried to convey this situation to both of the customer supports, none of them is taking responsibility to fix the issue. Instead, each of the two asks to contact the other one.
5. I have already rescheduled my exam once due to this issue, rescheduled exam is on 8th December 2024.

I feel helpless at the moment, as neither AWS nor Pearson Vue is taking responsibility to correct my name. Kindly resolve the issue at the earliest, considering my upcoming examination.

re:Post Agent · Answer

I understand your frustration with the name discrepancy between your AWS Certification Portal and Pearson VUE account. This is indeed a challenging situation, but there is a specific process to address it.

The correct procedure for resolving this issue is to contact AWS directly, not Pearson VUE. AWS is responsible for initiating name changes that will then be reflected in Pearson VUE's system. Here's what you should do:

1. Submit a new ticket to AWS Training and Certification support using the link you mentioned (https://support.aws.amazon.com/#/contacts/aws-training).

2. When filling out the form, make sure to:
   - Select "Account Assistance" for the Inquiry Type
   - Choose "Name Change" for Additional Details
   - In the "How can we help you?" field, clearly explain that you need your name changed and provide your name exactly as it appears on your valid government-issued ID.

3. Submit the form and wait for a response. AWS should process your request within two business days.

4. After submission, monitor your email and the support case for updates from the AWS support team.

It's important to note that name changes must be completed at least 48 hours before your scheduled exam. Given that your exam is on December 8, 2024, you have ample time to resolve this issue if you act promptly.

If you've already followed these exact steps and are still encountering issues, you may need to escalate your case with AWS support. Be persistent and clearly communicate that Pearson VUE has directed you back to AWS for the name change.

Remember, only AWS can initiate the name change that will update in Pearson VUE's system. Don't be discouraged by initial responses that seem to redirect you; continue to work with AWS support until the issue is resolved.  
**Sources**  
[How to change your name for an AWS certification exam | AWS re:Post](https://repost.aws/articles/ARZapWUIlFT_q-i5ww_aoREg/how-to-change-your-name-for-an-aws-certification-exam)  
[Need Urgent help: Name correction in AWS Training and certification account | AWS re:Post](https://repost.aws/questions/QUF6SCEq3oTgGDWhznCzbRaA/need-urgent-help-name-correction-in-aws-training-and-certification-account)

Incorrect Name on Pearson Vue Account

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