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I'd suggest you to consider installing cloudwatch agent, which would continuously keep sending the logs to cloudwatch.
Here are the references to AWS Documentation for same:
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We already have cloudwatch running on the instance. That is how mostly how we search our logs. However since the logs are not being produced in the first place, they are unable to be sent to cloudwatch
Is it happening continuously for newly launched instances too or that happened for one instance?
It happens sporadically on random instances. It is almost certainly a mistake in our programming, but without the logs it is almost impossible to find out at what point something goes wrong.