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I understand you're experiencing difficulties verifying your Amazon Chime account. This is a known issue that some users have encountered. Based on the error message you're receiving, it appears that the email address you're trying to use is already associated with an existing Amazon account.
To resolve this issue, you can try the following steps:
- Go to Amazon.com in your web browser.
- Sign out of any existing Amazon accounts.
- Navigate to https://app.chime.aws/
- Enter the email address you're using for Amazon Chime and choose "Sign in/Sign up"
- If prompted, select "Forgot your password"
- Follow the prompts to reset your password
If these steps don't resolve the issue, you have a couple of options:
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Contact Amazon.com customer support to reset your account. They may be able to help you resolve any conflicts between your Amazon Chime account and your general Amazon account.
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If you're using Amazon Chime for work, reach out to your IT administrator. They can create an AWS Support ticket to address this issue directly with AWS support.
If the problem persists after trying these steps, it may be necessary to involve AWS support to investigate and resolve the account verification issue. Your IT administrator (if this is a work account) would be the best person to escalate this to AWS support if needed.
Sources
Resetting your password - Amazon Chime
Getting administrator support - Amazon Chime
error getting the code to verify my account | AWS re:Post
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