Lex bot caller hangup/disconnect event with connect flow

Hi there,

I understand your query is about the integration of Lex Bot along with AWS connect for caller hangup/disconnect. However, reading through your query, there seems to be lacking clarity in the way of the integration and what you would like to achieve.

Having said that, I checked if Event Bridge detects Lex Events and looks like it does not at the moment. However, you can have a try on the Lambda side of things as you are able to integrate Lambda with Amazon Lex.

https://docs.aws.amazon.com/lambda/latest/dg/services-lex.html

I have gathered a few other documentation which might be of help for you. Please check it out.

https://docs.aws.amazon.com/lexv2/latest/APIReference/API_runtime_DisconnectionEvent.html

https://medium.com/velotio-perspectives/amazon-lex-aws-lambda-beyond-hello-world-1403c1825e72

https://github.com/amazon-connect/amazon-connect-streams/issues/623

Lastly, in case you need any account specific assistance, please kindly create a Support Case, from your AWS Account to the LEX team so what we can assist you better.

Thank you!