Instance stuck in shutting down status

Question

Hi, I've a lightsail Linux instance with Wordpress. After 1 year, this morning it started to have troubles. The CPU is ok but the instance became unreachable. I tried to reboot it, but no luck. So I shutted it down but not it's a while the instance is in the status shutting-down.

I guess there is some issue with the underling host.

How can I unblock this situation?

Thanks

I guess there is some issue with the underling host.

How can I unblock this situation?

Thanks

Answer

Hello @drenda81,

Thanks for using Lightsail.

Please reach out to customer support and ask them to pass your case to the Lightsail team, we'll help you unblock the instance.

Regards

Instance stuck in shutting down status

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