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CodeCommit shows "Complete your account setup" even though account is ACTIVE and fully verified

0

Hello,

I’m facing an issue accessing AWS CodeCommit even though my account appears to be fully set up and active.

Issue: When I try to access CodeCommit, I get the message: “Complete your account setup” (Link redirects to billing signup/incomplete page)

What I have already completed:

Added and verified payment method (card valid) Completed identity verification Noticed authorization charge on my card No pending actions or emails from AWS Account status shows as ACTIVE

Troubleshooting steps already tried:

Cleared browser cache and cookies Used incognito/private window Tried different browsers and machines Tried accessing with root user Tried different AWS regions Waited several days (issue ongoing since April 12)

Additional observation:

I am unable to see the option to generate Git credentials for HTTPS in IAM, which suggests CodeCommit may not be fully enabled on my account.

However able to access codebuild service and code pipeline.

Support interaction: I contacted AWS Support via chat, but I was advised to post here instead of getting escalation.

Request: Could someone from AWS please check if:

This appears to be an account/backend issue rather than a client-side or configuration problem. .Enter image description here Thank you.

2 Answers
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Based on the troubleshooting steps you've already taken and the symptoms you're describing, this doesn't appear to be related to the common Git credential or IAM permission issues that typically affect CodeCommit access.

The most relevant consideration from a permissions standpoint is that access issues can sometimes be caused by IAM policies applied to your AWS account that deny one or more of the permissions required for accessing CodeCommit from the console. This could explain why you're unable to see the option to generate Git credentials in IAM and why you're getting the "Complete your account setup" message despite your account being active.

However, given that:

  • Your account status shows as ACTIVE
  • You've completed all verification steps
  • You can access other AWS services like CodeBuild and CodePipeline
  • The issue persists across different browsers, machines, and regions
  • You've already tried accessing with the root user

This strongly suggests there may be a backend account provisioning issue specific to CodeCommit rather than a standard configuration or permissions problem. The fact that you cannot see Git credential options in IAM is particularly telling, as this feature should be available for accounts with CodeCommit access.

Since you've already exhausted the standard troubleshooting steps and AWS Support directed you to post here, I'd recommend creating a support case through the AWS Support Center (if you have a support plan) or continuing to engage through AWS forums where AWS staff may be able to investigate account-level issues that require backend access to resolve.
Sources
Troubleshooting console errors and AWS CodeCommit - AWS CodeCommit

answered 22 days ago
AWS
EXPERT
reviewed 22 days ago
EXPERT
reviewed 22 days ago
0

Hello.

CodeCommit is not included in AWS's free plan, so you might be able to use it if you upgrade to a paid account.
Why not click "Upgrade Plan" and switch to a paid plan?
https://aws.amazon.com/free/?ams%23interactive-card-vertical%23pattern-data-339318104.search=code%20commit

Even if you switch to a paid AWS account, the credits you've earned will remain, so you can use AWS services for free within the limits of those credits as long as you have credits remaining.
https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/free-tier-plans.html

EXPERT
answered 22 days ago
EXPERT
reviewed 22 days ago

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