AWS Account Suspension Persists Despite Payment Clearance – How to Escalate?

I understand your frustration with the prolonged AWS account suspension despite clearing the outstanding balance. This situation is not uncommon, and there are several steps you can take to address it:

1. Continue engaging with AWS Support: While it's frustrating to not receive a response, keep your support case open and continue to update it with relevant information. Provide clear details about when you made the payment, including any transaction IDs or payment confirmation details.

2. Check all communication channels: Ensure you're monitoring all email addresses associated with your AWS account, including spam folders, for any communications from AWS regarding your account status or requests for additional information.

3. Verify account information: Make sure all your contact information in the AWS account is up to date. Sometimes, account reactivation can be delayed if there are issues with account verification or documentation.

4. Consider escalation options: If you have an AWS Account Manager or are working with an AWS Partner, reach out to them for assistance. They may be able to escalate the issue internally on your behalf.

5. Be persistent but patient: Account reactivation often requires manual intervention from AWS Support, which can take time, especially during periods of high support volume. While it's important to follow up regularly, understand that the process may not be instantaneous.

6. Prepare for verification: Be ready to provide any additional information or documentation AWS may request to verify your account or confirm the payment.

7. Explore alternative contact methods: While direct phone support may not be available, you can try reaching out through AWS's social media channels or the AWS re:Post community for visibility on your issue.

For future reference, to avoid similar situations, it's advisable to keep payment methods up to date and closely monitor billing notifications.

Unfortunately, there isn't a way to immediately reactivate the account on your own after payment. The reactivation process typically requires AWS Support to manually review and process the case. Continue to engage with AWS Support through your open case, as they are the primary channel for resolving this issue.
Sources
More than 26 hrs i paid the outstanding, account is still suspended and no reply to the case. | AWS re:Post
Its been 24 hours my bills are paid, but account is still suspend and not activated. | AWS re:Post
Account suspended | AWS re:Post