Issue with Verification Code for AWS Amplify Account Creation


I encountered while trying to sign up and create an account using AWS Amplify.

Upon signing up, I provided my email address for verification purposes. However, I have not received the verification code that Amazon Cognito is supposed to send to my email address. I have checked my inbox thoroughly, including spam and junk folders, but have not found any emails related to the verification code.

I have taken the following steps to troubleshoot the issue:

Verified correct configuration: I have ensured that I have correctly configured AWS Amplify by reviewing the aws-exports.js file in my project. All AWS credentials and user pool information are accurate.

Checked email address association: I have confirmed that the email address provided during sign-up is correct. However, no verification code emails have been received.

Resent confirmation code: I have searched for an option to request a new confirmation code within the sign-up or login page, but could not find any such functionality.

Given the situation, I kindly request your assistance in resolving this issue. It is crucial for me to receive the verification code in order to proceed with my account creation and utilize AWS Amplify effectively.

1 Answer

I understand that you're experiencing issues with receiving the verification code when signing up for an AWS Amplify account. To troubleshoot this problem, you can try the following steps:

  1. Double-check email address: Confirm that the email address you provided during sign-up is correct. Ensure there are no typographical errors or missing characters.

  2. Check spam and junk folders: Although you mentioned checking your inbox thoroughly, it's worth rechecking the spam and junk folders of your email account. Sometimes, verification emails can get filtered as spam.

  3. Wait for some time: In certain cases, email delivery can experience delays. It's possible that the verification code email may arrive after some time. Wait for a reasonable duration and monitor your email inbox for any new messages.

  4. Resend verification code: If there is an option available within the sign-up or login page to resend the verification code, try utilizing that feature. Look for any "Resend code" or "Request new code" buttons or links and click on them to trigger a new email delivery.

  5. Contact AWS Support: If you have gone through the above steps and still haven't received the verification code, it's recommended to reach out to AWS Support for further assistance. They can investigate the issue from their end and help you resolve the problem.

When contacting AWS Support, provide them with all the relevant details, including your email address, the steps you've taken to troubleshoot, and any error messages you may have encountered. This will help them assist you more effectively.

By following these steps and seeking support from AWS, you should be able to resolve the issue and receive the verification code to proceed with your AWS Amplify account creation.

answered a year ago

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