Billing support not responding after 3 days

I understand this is a frustrating situation with your Savings Plan purchase and the lack of response. Here are some steps you can take:

Immediate Actions:

1. Escalate through different support channels: If you're not getting responses through the Support Center, try reaching out through multiple channels:

• Contact AWS Support by phone if you have a support plan that includes phone support
• Use the AWS Support chat option if available
• Try the AWS billing support specifically rather than general technical support

2. Contact your Account Manager: If you have a dedicated AWS Account Manager or Technical Account Manager (TAM), reach out to them directly about this urgent billing issue.

3. Resolve the payment issue: Since your Amex blocked the transaction, you should:

• Contact your credit card company to authorize the charge, or
• Update your payment method in the AWS Billing Console to use a different payment method that can process the charge

4. Check your support plan level: If you only have Basic Support (free tier), response times can be longer and you may not have access to all support channels. Consider temporarily upgrading to at least Business Support for faster response times on billing issues.

Important Notes:

• Billing and account issues typically require resolution through AWS Support, as they involve sensitive account information
• The "payment pending" status is likely preventing the cancellation because the transaction hasn't been completed
• Once the payment issue is resolved (either processed or declined), you'll have more options to address the Savings Plan

If you continue to experience no response after trying these escalation paths, you may need to be persistent with multiple support tickets clearly marked as urgent billing issues.

I think, the most important thing right now is: Do NOT authorize the payment with your bank or update your credit card. Keeping the transaction "Pending" gives AWS Support more flexibility to void the order.

Follow these steps immediately:

• Directly create a billing ticket: Go to the AWS Support Center within the affected account.
• Select the correct category: Choose "Account and billing" -> "Billing" -> "Payment Issue".
• Explain the situation clearly: State that you made a "UI selection error" (All-Upfront instead of No-Upfront) for a $67k Savings Plan and that the payment is currently blocked by your bank. Explicitly ask for a "Correction/Voiding of the accidental purchase."
• Chat/Phone: Once the ticket is created, do not wait for an email. Use the Chat or Phone option to speak with a human agent immediately. Billing support is free for all users and they can prioritize high-value corrections.

Note: AWS generally has a short grace period to correct accidental Savings Plan purchases, but this requires manual intervention from the Billing team while the status is still pending or newly processed.