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Hi Jinu,
I'm sorry to hear this is happening. I was able to locate your support case and I've passed your concerns on to the team handling it. I would encourage you to continue to work with Support through your current case. It may help to request a chat or phone call, this article will explain how to do that:
— Brian D.
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Thanks, I was able to resolve the issue. It seemed like the account was not correctly mapped with the new email address.