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Hello,
I'm sorry for the trouble you've encountered with Textract. To get help with your billing question, please open a support case with our Account & Billing team: http://go.aws/support-center.
To get the best results from your documents, I recommend using the best practices provided in our documentation: https://docs.aws.amazon.com/textract/latest/dg/textract-best-practices.html.
If you have trouble achieving high accuracy with receipts, identification, or industrial diagrams, please contact our Textract team via email at amazon-textract@amazon.com for assistance.
Best regards,
Kita B.
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Your linked Support Center is not open for basic support plan - it says to post here at Re:Post