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Amazon connect chat sendmessage API

0

I have created a chat application using async chat examples github template. I have added bot, at the time of agent transfer live I would like to send the bot transcript to Agent as message. I have live participant token, Is it possible to invoke sendmessage api as http service? Create connection: https://participant.connect.us-east-1.amazonaws.com/participant/connection https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html Request URL: https://participant.connect.us-east-1.amazonaws.com/participant/message

Topics
Application IntegrationManagement & GovernanceBusiness ApplicationsMachine Learning & AI
Tags
Amazon ConnectAWS Chatbot
Language
English
asked 3 years ago1.1K views
2 Answers
0

Hey,

You can get transcript via GetTranscript API. You can find details below. https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetTranscript.html

Also you can send message as a participant with that participant token (https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html) Why do you need to send it again to Agent? Just get transcript on Agent side and display to him/her

Thanks

answered 3 years ago
EXPERT
reviewed 2 years ago
0

If this is a Lex bot integrated with a contact flow the bot transcript should come through to the agent automatically.

AWS
answered 3 years ago

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