Amazon connect chat sendmessage API


I have created a chat application using async chat examples github template. I have added bot, at the time of agent transfer live I would like to send the bot transcript to Agent as message. I have live participant token, Is it possible to invoke sendmessage api as http service? Create connection: Request URL:

2 Answers


You can get transcript via GetTranscript API. You can find details below.

Also you can send message as a participant with that participant token ( Why do you need to send it again to Agent? Just get transcript on Agent side and display to him/her


answered a year ago

If this is a Lex bot integrated with a contact flow the bot transcript should come through to the agent automatically.

profile pictureAWS
answered a year ago

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