Custom Amazon Connect Admin Panel

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Fellow Connect Enthusiasts

I am looking for a way to modify the Connect Admin Panel , not the CCP but the admin Panel. Just had a few queries around it

  1. Is it possible ?
  2. If Yes , where do I start
  3. How much customisation is possible ?
  4. Are there any such reference Admin Panels ?

Regards
Ankur Sharma

asked 3 years ago458 views
2 Answers
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Hi,

Can you explain more about what you’re wanting to do?

Currently, you could load some local javascript to change things, or you can build a whole new UI using the APIs https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html however not all methods are currently available (many came out recently so expect the remaining to be released ‘soon’)

DanBloy
answered 3 years ago
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Thanks for your response Dan. In a nutshell , I intend to create a new UI for Connect admin portal instead of the one provided by Amazon currently. I wish to customise it per customer needs who use connect for their admin tasks. Having their logo show up instead of Amazon's and showing only the choice of options that the customer requires etc. For instance an CC Manager might not need access to Contact flows. In current setup, a manager can see Contact flows but gets an error denied when trying to launch. I don't want that , I want different admin portals which are customised per client based on roles. Let me know if that helps.

answered 3 years ago

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