Change email address

I understand you're facing challenges accessing your AWS account due to losing access to your corporate email. This is a common issue, and there are a few steps you can take to address it:

1. First, try to regain access to your corporate email. Contact your former company's IT department. They may be able to help you regain temporary access to the email or forward important messages to your new email address.

2. If regaining access to the corporate email is not possible, you'll need to contact AWS Support directly. They have processes in place to help verify your ownership of the account and can assist with updating the email address.

3. When contacting AWS Support, be prepared to provide information that proves your ownership of the account. This may include details about the AWS services you've used, billing information, or other account-specific data.

4. In the future, to avoid such situations, it's recommended to use a personal email address for AWS root accounts rather than a corporate email, especially if you're the account owner.

5. If you're using AWS Builder ID, and can still sign in, you may be able to update your email address through the Profile page. However, this might not apply to your specific situation if you're dealing with the root account email.

Remember, for security reasons, AWS has strict policies about changing account email addresses, especially for root accounts. This process may take some time and require verification steps to ensure the security of your account.

For urgent access needs, if you have IAM user credentials, you may still be able to access the account through those while working on updating the root account email.

In the future, consider setting up alternative contact methods for your AWS account to prevent similar issues.
Sources
ROOT account change e-mail? | AWS re:Post
Troubleshooting AWS Builder ID issues - AWS Sign-In

What is the email address I can reach out to for this issue? Kindly advise.

Hello.

A root user for an AWS account requires an email address.
If the email address is currently unavailable, it would be advisable to contact the IT department of your previous workplace to address this issue, as suggested in the AWS re:Post Agent's response.
https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html#troubleshoot-lost-email

If you know the email address but no longer have access to the email, first try to recover access to the email using one of the following options:

• If you own the domain for the email address, you can restore a deleted email address. Alternatively, you can set up a catch-all for your email account, which "catches all" messages sent to email addresses that no longer exist in the mail server and redirects them to another email address.
• If the email address on the account is part of your corporate email system, we recommend that you contact your IT system administrators. They might be able to help you regain access to the email.

If the above solution is difficult, you may be able to get an alternative solution by contacting AWS via the URL below.
https://support.aws.amazon.com/#/contacts/aws-account-support/