Domain Transfer Failed status not getting updated

Question

Hi Team,

I have initiated a domain transfer yesterday. When I tried to make payment 1st mode got failed, but 2nd mode of payment was successful.

Now even after 12 hours status is unchanged, and domain is not getting displayed in the list.

Please help.

Answer

Hello,

I'm so sorry to hear about this, it's not the experience we strive for.

I recommend reaching out to our Support team so that they can look into this for you by creating support case here: http://go.aws/support-center.

Also, you can check out this article to see how you can request a call  for assistance through our Support Center: https://aws.amazon.com/premiumsupport/knowledge-center/aws-phone-support/.

Best regards,

— Aimee K.

Domain Transfer Failed status not getting updated

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