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Barge options not available in threeparty

0

Call Barge options not available when we not enabled "Enable Multi-Party Calls and Enhanced Monitoring" in the Instance Telephony, we can only able to do Silent monitoring

But We can able to do both Silent monitoring and barge options in the multiparty calls.

Topics
Application IntegrationBusiness Applications
Tags
Amazon ConnectMonitoring
Language
English
Aanto
asked 8 months ago205 views
1 Answer
1
Accepted Answer

Amazon Connect does not support barge-in in Multi-Party Calls. Please see the detailed documentation about that in the feature specifications.

profile pictureAWS
faddi
answered 8 months ago
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EXPERT
Sedat Salman
reviewed 8 months ago
  • Aanto
    8 months ago

    it does not support barge in the Three party calls, it supports only in multiparty calls, thanks for sharing the feature specifications

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