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CCP Users Cannot Authenicate using Directory Connector

0

Configured Coonect Instance to use directory connector and when adding user's the connector works showing user's from our on-prem AD. However when using CCP user's are not able to authenicate. No error message is shown it just loops to enter username and password. Any thoughts appreciated.

Topics
Machine Learning & AIApplication IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
MDorry
asked 4 years ago305 views
1 Answer
0

This issue was related to Microsoft patch applied to the domain controllers. AWS support provided a hot fix.

MDorry
answered 4 years ago

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