Amazon Q Developer Pro subscription access lost - cannot assign user to existing QDevProfile application

Question

My Amazon Q Developer Pro subscription stopped working on Sunday [10/4/25]. I can access the AWS Console normally, but cannot use Amazon Q Developer Pro features or CLI.

Current Status:

QDevProfile application exists in IAM Identity Center and shows "Active" status
    Application has zero assigned users/groups
    Cannot assign myself to the QDevProfile application
    No "Add application" button available in user's Application assignments
    QDevProfile does not appear in available applications list when trying to assign
    "Remove access" button in QDevProfile is disabled (grayed out)
    AWS billing shows $0 outstanding balance

Location: Israel

What worked before: Amazon Q Developer Pro was functioning normally until Sunday, then completely stopped working

What I need: Restore my access to Amazon Q Developer Pro by properly assigning my user to the existing QDevProfile application, or guidance on why the application cannot accept user assignments.

Account Details:

Region: [mention which region you're primarily using - likely us-east-1 or eu-central-1]
    IAM Identity Center is enabled and functioning
    Can access all other AWS services normally

Request: Please investigate why I cannot assign users to the QDevProfile application and restore my Amazon Q Developer Pro access.

AWS Support - Ann · Answer

Hello,

Sorry to hear about these issues.

For dedicated support, please open a case with our Account team who has the needed tools and visibility to assist you with this. You can do so in our Support Center, here: http://go.aws/support-center.

— Ann D.

re:Post Agent · Answer

Based on your description, there are several potential reasons why you're unable to use your Amazon Q Developer Pro subscription and can't assign yourself to the QDevProfile application.

First, verify that your Amazon Q Developer Pro subscription is still active. Even though the QDevProfile application shows as "Active," your actual subscription status might have changed.

Since you mentioned that the "Remove access" button is grayed out and you can't assign users, there might be an issue with the managed application permissions or configuration. The Amazon Q Developer Pro managed application might have been modified or its permissions revoked, preventing you from making changes.

Here are some steps to troubleshoot:

1. Check if your subscription was recently switched from Free tier to Pro tier. If so, try signing out of the AWS Management Console and signing back in again.

2. If you were subscribed as part of a group, be aware that there might be a delay of up to 24 hours between user assignment and subscription activation.

3. Verify that your access to the Amazon Q Developer Pro managed application wasn't revoked or that the managed application wasn't deleted. You may need to restore access to the managed application.

4. Since you're located in Israel, confirm that you're using a supported AWS Region for Amazon Q Developer Pro.

If these steps don't resolve the issue, you might need to contact AWS Support for further assistance, as there could be an underlying issue with the QDevProfile application configuration that's preventing user assignments.  
**Sources**  
[Users unable to use their subscription in the IDE - Amazon Q Developer](https://docs.aws.amazon.com/amazonq/latest/qdeveloper-ug/unable-to-use-pro-in-ide.html)  
[Users unable to use their subscription on AWS websites - Amazon Q Developer](https://docs.aws.amazon.com/amazonq/latest/qdeveloper-ug/unable-to-use-pro-on-websites.html)  
[aws  q account issues | AWS re:Post](https://repost.aws/questions/QUid3ZAfacQbGu_xQLHUBPNw/aws-q-account-issues)  
[Amazon Q Developer Pro subscriptions - Amazon Q Developer](https://docs.aws.amazon.com/amazonq/latest/qdeveloper-ug/q-admin-setup-subscribe-general.html)

Amazon Q Developer Pro subscription access lost - cannot assign user to existing QDevProfile application

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