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Lost MFA Access and Incorrect Phone Number on AWS Root Account

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I've lost access to my MFA device (Microsoft Authenticator) after switching phones. Crucially, I am unable to complete the automated phone verification process because the phone number currently registered with my AWS root account is incorrect – it is missing one digit. I don't have any other backup MFA methods or a working way to verify via the existing registered number. I urgently need to regain access to my AWS root account.

Topics
Management & GovernanceSecurity, Identity, & Compliance
Tags
Account SupportAWS Identity and Access ManagementAWS Management ConsoleAWS Account ManagementSecurity, Identity, & Compliance
Language
English
asked a year ago234 views
1 Answer
1

Hi Mohamed,

The following re:Post article shares troubleshooting steps on lost, broken, or out-of-sync MFA devices: go.aws/lost-broken-mfa.

In the meantime, I was able to locate your support case and relayed your concerns.

Please keep an eye on your case for additional guidance & if you've more questions, please update your case for support visibility.

- Elle G.

AWS
EXPERT
answered a year ago

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