Upgraded to Business Support Plan But Still Not Activated After Several Days—What Should I Do?

Question

Hello AWS Community,

I recently upgraded my AWS Support plan from Basic to Business Support. It's been 3-4 days, but I still don't see the upgrade reflected in my account, and I haven't been able to access the Business Support features.

I urgently need this support for resolving some critical issues. Has anyone experienced this delay before? What steps should I take to ensure the upgrade is processed correctly, or is there a way to expedite the activation?

Any advice or insight would be appreciated!

AWS Support - Aimee · Answer

Hi there,

I'm sorry to hear that you're having trouble.

This article offers instructions for how to change your support plan that might assist:

https://repost.aws/knowledge-center/change-support-plan

Additionally, you also might find this link insightful, it provides troubleshooting for common issues when changing your support plan:

https://docs.aws.amazon.com/awssupport/latest/user/security-support-plans.html#troubleshooting-changing-support-plans

If you're still in need of help, our Support team is more than happy to look into this for you. Please reach out by creating a support case via your Support Center:

http://go.aws/support-center

— Aimee K.

Upgraded to Business Support Plan But Still Not Activated After Several Days—What Should I Do?

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