Request to Reinstate Promotional Credits

Question

Hello AWS Billing Support Team,
I am writing to request the reinstatement of $100 AWS Free Tier credits that have recently prematurely expired.
I am a student working on a school project, and my credits were issued on February 25th with a 6-month validity period. As of today, April 21st, I have not yet utilized any of the credit amount. While setting up my environment, I briefly created an AWS Organization because I misunderstood its purpose; I thought it was required to simulate the organizational structure for my project. In the pricing section of the AWS Organization service, it is explicitly written that "There is no cost to use AWS Organization".
Once I realized this was not the correct configuration for my needs, I deleted the Organization immediately. However, I suspect that this action has triggered the expiration of my $100 credit and affected my Free Tier status.
Could you please review my account and reinstate the original credits and Free Tier benefits? This project is critical to my studies, and having these resources available is essential for me to meet my upcoming deadline.
Thank you for your time and assistance.
Best regards,
Account Name: Said LAACHIR

re:Post Agent · Answer

I understand your concern about your AWS Free Tier credits. However, I need to clarify some important details about how the AWS Free Tier program works.

When you create an AWS account, you receive $100 in credits after account creation. If you selected the Free account plan, this plan is designed for experimenting with AWS services and building proof of concepts at no cost for up to six months. Your free account plan ends after six months OR when your credits are fully used - whichever occurs first.

It's important to note that the Free account plan doesn't provide access to certain AWS services that could rapidly consume the entire credit amount. The credits you received are subject to the terms of the Free Tier program, and various factors can affect credit availability and account status.

For assistance with your specific situation regarding credit reinstatement, you'll need to contact AWS Billing Support directly through your AWS account. They can review your account details, investigate what happened with your credits, and determine if any action can be taken. The support team has access to your account history and can provide personalized assistance based on your specific circumstances.

To reach AWS Billing Support, sign in to your AWS account and navigate to the AWS Support Center where you can create a support case for billing-related inquiries.  
**Sources**  
[Explore AWS services with AWS Free Tier - AWS Billing](https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/free-tier.html)

Request to Reinstate Promotional Credits

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