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Being billed for a dormant account

0

Hi,

I constantly being billed for a service I don't use and been unable to cancel. The account started billing at $~35 around 2016 and despite there being zero activity Im being charged $240 a month!!

Actions I've attempted:

  • I have reached out to my bank a number of times to kill the payment but they said it had to be done
  • May 21, 2024, I messaged aws support RE:[CASE x0077] [AWS Billing and Account Form Submission] - billing-query the automated response was I need to login to my account, which I was unable to, not using it I wasn't login into it.

I've just received another invoice and fed up. Can someone please advise, a lot of money has been spent, I think it should be clear that there has been no activity on the account. Apart from the financial aspect this has also impacted my health.

Thanks

Topics
Cloud Financial Management
Tags
AWS Billing
Language
English
asked 5 days ago17 views
1 Answer
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Call AWS Support : find your regional number at aws.amazon.com/contact-us. Explain you're locked out, have been billed for years, and need immediate escalation. Ask for a supervisor if the first person can't help. AWS typically has good customer service when you can reach the right people. AWS account issue Form: https://support.aws.amazon.com/contact-us (there's an option for "I cannot sign in")

answered 5 days ago

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