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Penalized for following instructions

-2

I previously had an AWS account tied to an email I could no longer access. Since I couldn’t log in, I contacted AWS Support from my active account to request closure of the legacy account so I do not get further charges. I was told they couldn’t close the old account and that I should ask my bank to stop charges. I followed this guidance.

After doing so, my active AWS account, containing business critical data was closed without notice, permanently. The two accounts had different payment methods, so I assume AWS systems linked them by my personal details.

When I contact support without logging in, I’m told to log in, which I can’t do. I’m concerned that following AWS Support’s instructions led to account closure without warning or a chance to recover data. I’m also worried about potential suspension of any remaining accounts and further data loss. I feel like I followed AWS support instructions to my detriment. I have already told my bank to cancel my previous request I made on behalf of AWS. I am looking for a way to resolve the matter and recover my data and remove any flags?

Topics
Management & GovernanceCloud Financial Management
Tags
AWS Account ManagementAWS Billing
Language
English
asked a month ago34 views
2 Answers
1

Hello,

Apologies for the inconvenience regarding the account closure. I located your case on my end and shared your concerns internally with Support for review. i encourage you to continue working with Support and to follow any instructions provided to move towards a resolution.

Keep an eye on your inbox for updates from our team.

- Marc O.

AWS
EXPERT
answered a month ago
0

AWS accounts can only be closed or reinstated through the official AWS Account Management process. In cases of unexpected closure, accounts enter a post‑closure period of up to 90 days, during which reopening may be possible. Recovery requires direct engagement with AWS Support via authorized channels.

https://docs.aws.amazon.com/accounts/latest/reference/manage-acct-closing.html

https://docs.aws.amazon.com/accounts/latest/reference/troubleshooting_close-account.html

EXPERT
answered a month ago

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