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From https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html The default concurrent active calls per instance is 10. To request an increase, follow the steps in https://docs.aws.amazon.com/servicequotas/latest/userguide/request-quota-increase.html
answered 2 months ago
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The above is true and what's documented, but I've seen multiple times that for some reason the quota says 10, but you can't get more then 2 calls in. What I've started doing when creating a new instance is proactively sending a quota request for phone numbers, concurrent calls, etc. That way AWS confirms for you that you're all set.
david
answered 2 months ago
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