EC2 instance is not reachable at all

0

Hello Everyone,

I have a small website running on an EC2 instance, the website should be running for only 5 months a year, I have used it for the last year with no issue, then I powered off the instance for 4 months, and now I have started the instance and it is ON for the past 1 month, but the issue is that I am not able to reach it with any method, even a simple ping is not working, I tried to troubleshoot it, for from networking prospective everything look good, the ip address is assign, the proper security group is assigned as well, but still I am unable to reach it.

I would appreciate your help.

2 Answers
1

Potential Causes:

  1. IP address change: Elastic IP (EIP) or public IP address might have changed.

  2. Security Group updates: Security Group rules might have been modified or updated.

  3. Network configuration changes: Subnet, route table, or network ACL changes.

  4. Instance configuration changes: Instance type, kernel, or virtualization changes.

  5. Corrupted file system or boot volume: File system corruption or boot volume issues

  6. Check EC2 instance logs: Review system logs, application logs, and CloudWatch logs.

  7. Use EC2 Instance Connect: Try connecting to the instance using EC2 Instance Connect.

  8. Verify instance status: Check the instance's status using the AWS CLI or Management Console.

  9. Reach out to AWS Support: If none of the above steps resolve the issue.

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EXPERT
answered 8 months ago
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EXPERT
reviewed 8 months ago
1

You issue might be due to several factors, i've tried to summarize them below, hope some of this help.

  1. Instance Status:

    • Check the status of the EC2 instance in the AWS Management Console.
    • Ensure the instance is in a "running" state. If not, try starting the instance.
  2. Network Connectivity:

    • Ensure the instance's security group allows inbound traffic on the relevant ports (e.g., port 22 for SSH).
    • Check the route tables and network ACLs for the subnet the instance is in to ensure they are configured correctly.
  3. Instance Logs:

    • Check the instance's system logs for any error messages or clues about what might be causing the connectivity issue.
    • You can access the logs by going to the EC2 console, selecting the instance, and then clicking on the "Actions" dropdown and selecting "Monitor and troubleshoot" -> "Get system log".
  4. Instance Troubleshooting:

    • Try connecting to the instance using AWS Systems Manager (SSM) Session Manager, which allows you to securely access the instance without the need for a key pair.
    • Once connected, check if the web server is running on the instance by running a command like systemctl status apache2 (for an Apache web server) or systemctl status nginx (for Nginx).
    • There might be an issue with the actual server, and using SSM can help you investigate further.
  5. DNS:

    • If you're using a domain name to access the website, check if the domain's DNS records are configured correctly and pointing to the correct public IP address of the EC2 instance.
  6. AWS Support:

    • If you've tried all the above steps and are still unable to resolve the issue, you may want to consider reaching out to AWS Support for further assistance.
AWS
answered 8 months ago
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EXPERT
reviewed 8 months ago

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