SES Production Access Request Denied - Need Guidance

Take this as reference:

Amazon typically denies SES production access due to: • Insufficient detail about your use case • Lack of evidence of a legitimate sending history • Concerns about spam, abuse, or poor email hygiene • Missing compliance with AWS Acceptable Use Policy and Service Terms

How to improve Your Application

1. Clarify Your Use Case Be specific and professional: • “We operate a video platform that sends transactional emails for account verification, password resets, and user notifications.” • Include expected volume (100/day) and confirm no marketing or bulk promotional emails.
2. Demonstrate Email Hygiene • Explain how you prevent abuse: o CAPTCHA or email verification before sending o Rate limiting or throttling o Bounce and complaint handling • Mention any email validation tools (e.g., ZeroBounce, Kickbox)
3. Show Compliance • Confirm adherence to: o AWS Acceptable Use Policy o AWS Service Terms • State that you comply with CAN-SPAM, GDPR, or other relevant regulations
4. Provide Supporting Documentation Include: • Screenshots of your email templates (transactional only) • Sample user flows showing when emails are triggered • Privacy policy and terms of service links • Domain ownership verification (SPF, DKIM, DMARC records)
5. Use a Business Domain (Mine is Gmail rather:)) Avoid free email domains (e.g., Gmail, Yahoo). Use a verified domain like @yourcompany.com with proper DNS records.

How to Resubmit

https://docs.aws.amazon.com/ses/latest/dg/request-production-access.html SES Production Access Request Form