By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post

Key highlights in Amazon Connect Contact Search

0

Hi Team,

Does key highlights works in Amazon Connect contact search for chats? I have been testing it out. I see for voice calls the key high lights are coming as Issue, Outcome, but it is not detecting for chats. I have enabled Enable chat analytics in Analytics section of Set recording and analytics behavior block. It still not working. Any leads?

Topics
Application IntegrationBusiness Applications
Tags
Amazon ConnectAmazon Connect Contact Lens
Language
English
AWS
AWS-User-4191453
asked 4 months ago136 views
No Answers

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions

Relevant content