Setting current time as attribute in a Contact

Question

We have an application that we are looking to use Connect for that requires us to update a premise database with events throughout a customer telephone call. I was looking to just set an attribute and then use a lambda to write to the database, but I cannot find a way to pull the current time, or call start time, or really any time related to the Contact and save it as a call attribute. Has anyone else tried to do this?

Answer

Thanks David. I suspected as much but it is good to get confirmation.

Answer

If you look at EventBridge for Connect this will trigger certain events from the interaction and can trigger a lambda function to perform an action to update the database.  
  
It has been recently released  
https://forums.aws.amazon.com/ann.jspa?annID=8696

Answer

You're using the wrong tool for the job. You want to use a data stream specifically the contact trace records to get that kind of information and figure out what to do with it.  
  
david

Setting current time as attribute in a Contact

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