Incorrect storage for users on Workdocs

0

Hello,

Users have 1TB on Workdocs site but when using Workdocs drive it only have 221gb.

I have 1TB to all Workdocs users but when using Workdocs Drive it says that my drive have a disk with 221gb available besides that it says I have 195gb being used. This users only use shared folders and have nothing uploaded. I don't know why I only have 221gb storage available on my drive and what is using 192gb being that I have nothing uploaded. How can I fix that?

Printscreen: https://freeimage.host/i/5UD6N9

asked 2 years ago509 views
3 Answers
1

Hello!

Thank you for your answer. It's to bad that we can't use the real storage on Workdocs Drive. The reason that I created this question is that before the problem related here I'm trying to upload a large amount of files (near to 280GB) to my WorkDocs site to backup purpose. What can I do in this case? How can I upload these files since on WorkDocs Drive reports the same disk usage and on webclient there is a upload limit?

answered 2 years ago
  • I have the same problem. I cannot upload a large file. Do you have a solution?

1

Hello! I investigated this with our WorkDocs team and I was able to confirm that as this time, the WorkDocs drive reports the same disk usage as the underlying OS disk where the user profile resides. I was able to reproduce this by attaching a WorkDocs drive on one of my WorkSpaces, which uses a 100 GB user volume. So WorkDocs shows the same utilization and free space as the underlying OS. You can view my screenshot here https://freeimage.host/i/untitled.YTllBp

I investigated further and I was able to see that there's a feature request to show the true size of Workdocs for a specific user. However, I would not be able to provide an ETA of when/if this feature would be implemented. I apologize for the confusion. Please visit the admin control panel on the WorkDocs web app which should show the correct disk space.

AWS
SUPPORT ENGINEER
answered 2 years ago
0

Hi, Any update? I'm still currently today facing this issue. The Workdock shows an incorrect disk space in Windows 11 drive "x" (200Gb) instead of 1Tb, and I'm not able to copy 600Gb information to my WorkDocs drive. Thanks

Diego_R
answered 2 years ago

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