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Unassigned ticket for more than 72 hours

0

Hi everyone, Has anyone had experience with AWS not responding for more than 72 hours (and counting) on SES production access request? Do you have suggestions on what to do in such a case?

Our current support plan is basic, as we are evaluating possible migration to AWS.

In case the AWS team sees this question, the number of my case is xxxxxxxxxx. Please help.

Edit: Removed case ID — Thomas E.

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rePost-User-4252866
asked a year ago244 views
2 Answers
0

Hello,

There's a doc describing how to get access to production: Moving out of the Amazon SES sandbox. Did you tried it?

Important: AWS Basic Support offers support for account and billing questions and service quota increases. There are other plans offering a number of technical support cases with pay-by-the-month pricing and no long-term contracts. All AWS customers automatically have 24x7 access to these features of Basic Support:

  • One-on-one responses to account and billing questions
  • Support forums
  • Service health checks
  • Documentation, technical papers, and best practice guides

Maybe, if you need tech support consider upgrade to other plans like Developer Plan.

AWS
NightCrawler
answered a year ago
  • rePost-User-4252866
    a year ago

    Hi, thanks for sharing.

    Yes, I have seen the guide before submitting my request for moving out of the SES sandbox. Currently, my SES display the following message:

    We’re in the process of reviewing your request for production access. To view the details of your request, see case ID 12390207841

    Based on the same guide, I assume the request is also available to all accounts, regardless of the support tier.

    The strange part is I have not received any initial response, and the guide clearly stated...

    Once you submit a review of your account details, you can’t edit your details until the review is complete. The AWS Support team provides an initial response to your request within 24 hours.

0

Just an update, AWS support has responded to my request :)

rePost-User-4252866
answered a year ago

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