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If you created support case under technical category, consider replying on the case and use chat option. Someone should be able to help here.
Hello,
Apologies for the inconvenience caused. I was able to locate your case on my end. For security purposes, I'm unable to discuss the details here. However, I shared your feedback with Support for review.
I also took additional action on my end to gain visibility on this for you.
To help expedite the process of speaking with Support, follow the steps here to request a phone call: go.aws/phone-support.
Although I don't have an ETA on a resolution, please continue to monitor your inbox for a response from Support with the next steps to take. I'd also refrain from creating multiple cases for the same issue, since Support will direct you back to the original case.
We appreciate your patience as we work on this for you.
- Marc O.
How long might it take to receive a response to this very basic issue? A week, a month, six months? How long should I expect to wait?
Hi there,
Unfortunately, I'm not able to provide a timeline. However, rest assured that our Support team is working as quickly as possible.
Please continue to monitor your case for updates.
— Aimee K.
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