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I can't establish a connection using SSH from the amazon lightsail service

0

My account was suspended for 2 hours due to non-payment. 22 hours have passed and my account appears active but I cannot establish a connection using SSH from the amazon lightsail service. I was told that when an account is suspended some resources are lost. Does anyone know how to restore everything without me losing stored information?. I have a website and my software in lightsail and they are down, they do not respond.

Topics
Compute
Tags
Amazon Lightsail
Language
English
asked a year ago173 views
2 Answers
2

Hello

Contact Billing or account support https://aws.amazon.com/contact-us/

EXPERT
answered a year ago
EXPERT
reviewed a year ago
EXPERT
reviewed a year ago
EXPERT
reviewed a year ago
  • Metatest
    a year ago

    I already contacted billing support and they told me that the service is already active and that they do not see the technical part. He said that sometimes when accounts are suspended some resources are lost and that creates problems, but they do not say what those resources are and what the solution would be.

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Since the account was suspended, this leads to the underlying instance getting deleted, and leaving a snapshot on Lightsail console. The instance can be revived from the snapshot with all the data intact. Please follow https://docs.aws.amazon.com/lightsail/latest/userguide/lightsail-how-to-create-instance-from-snapshot.html. Also the instance was probably stopped during ssh attempt. Could you please let us know if you are still face the ssh issue?

AWS
answered a year ago

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