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Handle Amazon Seller Central Buyer Messages in Amazon Connect

0

Hello All,

Is it possible to route Buyer Messages from Amazon Seller Central into Amazon Connect chat?

Thanks in advance. Lou

  • rePost-User-5679383
    10 months ago

    AWS Marketplace Seller account needs in what painting or digital art sells share. accounts not opening problem please I need help, sir

    Reply Msg

Topics
Networking & Content DeliveryApplication IntegrationBusiness ApplicationsManagement & Governance
Tags
Networking & Content DeliveryAmazon ConnectAWS ChatbotBusiness Applications
Language
English
LouGibson
asked a year ago277 views
1 Answer
1
Accepted Answer

Not out of the box and I am assuming you are talking about this API, https://developer-docs.amazon.com/sp-api/docs/messaging-api-v1-use-case-guide

If so, you can create an Amazon Connect Task with the link to the order/item/message interface so the agent will get the Task and click on the llink to respond to the customer in amazon.com

https://docs.aws.amazon.com/connect/latest/APIReference/API_StartTaskContact.html

profile pictureAWS
ClarenceChoi
answered a year ago
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EXPERT
AWS-samfred
reviewed a year ago
  • LouGibson
    a year ago

    Thanks Clarence, much appreciated.

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