Handle Amazon Seller Central Buyer Messages in Amazon Connect


Hello All,

Is it possible to route Buyer Messages from Amazon Seller Central into Amazon Connect chat?

Thanks in advance. Lou

  • AWS Marketplace Seller account needs in what painting or digital art sells share. accounts not opening problem please I need help, sir

    Reply Msg

1 Answer
Accepted Answer

Not out of the box and I am assuming you are talking about this API, https://developer-docs.amazon.com/sp-api/docs/messaging-api-v1-use-case-guide

If so, you can create an Amazon Connect Task with the link to the order/item/message interface so the agent will get the Task and click on the llink to respond to the customer in amazon.com


profile pictureAWS
answered a year ago
profile pictureAWS
reviewed a year ago
  • Thanks Clarence, much appreciated.

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions