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RHEL License Type Conversion Completed Successfully but RHEL Hourly Charges Continue

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Issue Summary: We performed an AWS License Manager license type conversion for a Red Hat Enterprise Linux EC2 instance from a paid RHEL subscription to BYOL.

The license conversion completed successfully and the instance now shows:

Platform Details: Red Hat BYOL Linux License Type Conversion Status: Success Conversion Date: 15-Jun-2026

Additionally, the operating system has been successfully registered with Red Hat Subscription Management and is visible in the Red Hat Hybrid Cloud Console.

Red Hat Registration Details:

System Status: Active Registered On: 15-Jun-2026 Subscription Manager: Active System visible in Red Hat Inventory

However, AWS Billing continues to show charges under:

Red Hat Enterprise Linux (RHEL) for AWS Hourly AWS Marketplace hourly software usage

Investigation Performed: We checked the EC2 instance product codes using the following command:

aws ec2 describe-instances --instance-ids i-0853c8a3891104fd8 --query "Reservations[].Instances[].ProductCodes"

Output:

ProductCodeId: 6cd5fxzrad0cu2j23p692xytz ProductCodeType: marketplace

Observation: Although the instance is now classified as "Red Hat BYOL Linux" and is registered with Red Hat, the EC2 instance still has an AWS Marketplace product code attached and RHEL hourly charges continue to accrue.

Request: If the current billing is expected behavior, please explain the required steps to complete the BYOL migration and stop RHEL hourly charges.

1 Answer
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The continued RHEL hourly charges you're experiencing after a license type conversion is not the expected outcome. When you successfully convert from a subscription-included RHEL instance to BYOL, the AWS-provided RHEL licensing charges should stop.

Based on your investigation, the presence of the AWS Marketplace product code on your instance is the root cause of the continued billing. This indicates that the license type conversion may not have fully completed the transition at the billing level, even though the platform details show "Red Hat BYOL Linux."

To resolve this issue and stop the RHEL hourly charges, you'll need to ensure the instance is truly running without the AWS Marketplace product code. Here are the recommended steps:

Verify the Conversion Status: First, confirm that the license type conversion task actually completed successfully in License Manager. Check the conversion task details in the License Manager console to ensure there were no partial failures or warnings.

Check the AMI Billing Information: Verify the billing information of the AMI used by your instance. The AMI should show a usage operation of "RunInstances:00g0" for RHEL BYOS (Bring Your Own Subscription). If it shows a different usage operation like "RunInstances:0010", this indicates a subscription-included AMI.

Consider a Clean Migration Path: If the product code persists, you may need to perform a more complete migration. This typically involves:

  • Creating a snapshot of your current instance volumes
  • Launching a new instance from a RHEL BYOL AMI (with usage operation "RunInstances:00g0")
  • Attaching your application volumes to the new instance
  • Ensuring the new instance is properly registered with Red Hat Subscription Manager

Contact AWS Support: Since your conversion shows as successful but billing continues, this appears to be an issue that requires AWS Support intervention. Through the AWS Support Center, provide them with:

  • Your instance ID
  • The license conversion task ID
  • The product code information you've collected
  • Evidence that the conversion completed successfully

AWS Support can investigate why the Marketplace product code remains attached and help ensure the billing is corrected retroactively if charges were incorrectly applied after the conversion date.

The key point is that a successful BYOL conversion should result in no AWS Marketplace product codes and no RHEL hourly charges from AWS. Your registration with Red Hat Subscription Manager is correct, but the AWS billing component needs to be resolved.
Sources
License type conversions in License Manager - AWS License Manager
Migrate RHEL BYOL instance license to an RHUI license | AWS re:Post
Billing information for Linux subscriptions in License Manager - AWS License Manager

answered a month ago

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