Amplify is stuck on domain activation

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So I am trying to add a 3rd party domain from cloudflare to amplify. After passing SSL configuration, I need to verify domain activation via CNAME record. But when I put the record it gives me, it will forever be pending until it errors out for taking too long. Enter image description here

I already tried doing the method Gerhard posted, but when saving it, cloudflare removes the .

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asked a month ago190 views
3 Answers
1

Have you had the opportunity to consult the troubleshooting steps outlined in the AWS Amplify documentation?

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EXPERT
answered a month ago
1

The AmplifyWaitTimeout exception can occur if the DNS records (provided in the Amplify Console or fetched via AWS CLI) for your domain are not updated within the 3rd party DNS provider settings within 48 hours of connecting the custom domain to your Amplify app.

It is important that you perform this step soon after adding your custom domain in the Amplify console. The AWS Certificate Manager (ACM) immediately starts attempting to verify ownership. Over time, the checks become less frequent. If you add or update your CNAME records a few hours after you create your app, this can cause your app to get stuck in the pending verification state.

Our recommendations:

-> If the domain activation process is stuck in the Amplify Console, you can either click the Retry button or delete the domain and then retry the process. Please make sure to delete the old records in your DNS provider before retry/delete

-> Update the DNS records in the 3rd party DNS provider as soon as possible ideally within an hour.

Troubleshooting Doc: My domain hosted with a third-party is stuck in the Pending Verification state

AWS
SUPPORT ENGINEER
answered a month ago
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Can you verify the record is available in public DNS by using nslookup? If that works, I'd recommend you open a case with AWS Support to investigate further.

AWS
EXPERT
Paul_L
answered a month ago

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