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Improve your self-service experience with Amazon Connect and Amazon Lex

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Amazon Connect and Amazon Lex
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Learn how you can leverage Amazon Connect and Amazon Lex capabilities for fast and seamless interactions.
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Machine Learning & AIBusiness Applications
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Amazon ConnectAmazon Lex
AWS OFFICIALUpdated 2 years ago94 views

Build smart self-service experiences

Learn how to develop smart self-service experiences by reviewing these resources.

Transform self-service experiences with AI and Amazon Connect (AWS re:Invent 2023)

Learn how the latest conversational self-service and generative AI capabilities from Amazon Connect and Amazon Lex can help you not only meet but exceed your expectations.

How to build smart self-service experiences with Amazon Connect

Learn how to create personalized and conversational self-service applications using Amazon Connect.

Integrating Amazon Connect with AWS QnABot

Learn how to integrate QnABot with Amazon Connect to allow you to ask questions using voice or chat in Amazon Connect.

Enhance your contact center solution with automated voice authentication and visual IVR

Increase customer satisfaction by making it easier for callers to complete transactions over the phone.

Amazon Connect contact flows

Learn about Amazon Connect contact flows and how to create and use them.

Create Amazon Connect flows

Amazon Connect includes a set of default flows so you can quickly set up and run a contact center. You can also create custom flows for your specific scenario.

Create a flow

Amazon Connect comes with a set of built-in flows. You can also create your own custom flows to determine how a customer experiences your contact center.

Concepts: Amazon Connect flows

Use Amazon Connect to create dynamic, personalized flows that interact with other AWS services.

Amazon Connect contact flow deployment workshop

Learn how to set up a CI/CD pipeline to automate deployment of Amazon Connect contact flows using AWS CodePipeline, AWS CodeBuild, and AWS CDK

What are Amazon Connect contact flows?

Watch this video to learn about Amazon Connect contact flows.

How to use contact flow modules in Amazon Connect

Learn how to activate and use contact flow modules in Amazon Connect.

Integrating Amazon Lex with Amazon Connect

Integrate Amazon Lex V2 bots with your contact centers to set up self-service use-cases using the Amazon Lex V2 streaming API.

Integrating with contact centers - Amazon Connect

Learn how to add an Amazon Lex bot to Amazon Connect

How to use Lex session attributes

With session attributes, also known as Lex attributes, you can pass information between the bot and Amazon Connect during the session.

Amazon Lex - Building Better Bots

Learn how to build better bots using Amazon Lex in this hands-on workshop.

Conversation design with Amazon Lex

Conversation design is the discipline of defining the purpose, experience, and interactions of a conversational interface before it’s built.

How to approach conversation design: The basics (Part 1)

Learn about the value of incorporating design into your process, along with concrete steps and concepts through code.

How to approach conversation design: Getting started with Amazon Lex (Part 2)

Review high-level design best practices and how to use them when designing your conversational interfaces.

How to approach conversation design with Amazon Lex: Building and testing (Part 3)

Learn how to draft an interaction model to deliver natural conversational experiences, and test and tune your application.

Introduction to conversation design with Amazon Lex | AWS Events

Watch this video to learn how to approach conversation design, why it's important for a development lifecycle, and review specific considerations involved in conversation design.

Expedite conversation design with the automated chatbot designer in Amazon Lex

Learn about the Amazon LEX automated chatbot designer and reduce the time and effort to design a chatbot that automates the process with existing conversation transcripts.

Amazon Lex reshapes CX with conversational workflows and generative AI (AWS re:Invent 2023)

Watch this video to understand how a fully integrated platform with Amazon Lex and Amazon Connect can help create personalized omnichannel workflows for employees and customers.
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