Skip to content
By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post
About re:Post

Personalize customer service with Amazon Q in Connect, Amazon Connect Cases, and Amazon Connect Customer Profiles

Language: English
Amazon Connect features for customer service
0
Turn on Amazon Connect features for your instances to help agents deliver more efficient and personalized customer service.
Topics
Machine Learning & AIBusiness Applications
Tags
Amazon Connect Customer ProfilesAmazon ConnectAmazon Connect CasesAmazon Q
AWS OFFICIALUpdated 2 years ago268 views

Amazon Q in Connect

Amazon Q in Connect automatically detects customer intent during calls and chats using conversational analytics and natural language understanding (NLU).

Use Amazon Q in Connect for generative AI–powered agent assistance in real-time

Amazon Q in Connect is a generative AI customer service assistant.

Amazon Q in Connect

Amazon Q in Connect uses the real-time conversation with the customer and relevant company content, to automatically recommend what to say or what an agent must do to better assist customers.

Boost agent productivity and customer satisfaction through Amazon Q for Connect

Watch this video for a tutorial on setting up Amazon Q for your Amazon Connect contact center.

Generative AI for customer service with Amazon Connect

Learn about the three ways generative AI is improving customer service experiences, building on AI-powered capabilities of Amazon Connect that help drive business outcomes.

Amazon Q in Connect API Reference

Use the Amazon Q in Connect APIs to create an assistant and a knowledge base, for example, or to manage content by uploading custom files.

Amazon Connect Cases

Amazon Connect Cases helps your customer service organization to track, collaborate, and resolve customer cases.

Amazon Connect Cases documentation

Amazon Connect Cases allows your agents to track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center.

Getting started with Amazon Connect Cases

Learn how to configure Amazon Connect so that new cases are automatically created or have agents create cases that document the unique issues of customers

Amazon Connect Cases API Reference

This documentation lists all the actions that are supported by Amazon Connect Cases.

Create custom reports for Amazon Connect Cases

Learn how to develop a reporting and analytics solution using Amazon Athena and Amazon QuickSight.

Simplify case management in your contact center using Amazon Connect Cases

This blog post demonstrates how insurance company agents use the Amazon Connect Cases functionality to streamline customer interactions.

Amazon Connect Customer Profiles

Amazon Connect Customer Profiles allows you to create a customer profile with all the information agents need during customer interactions in a single place at no charge.

Use Customer Profiles

Amazon Connect helps you to combine information from external applications, such as Salesforce, with contact history from Amazon Connect.

Amazon Connect Customer Profiles workshop

This workshop helps educate users that currently operate or administer Amazon Connect and have previous experience with AWS Management Console and Amazon Connect console.

Getting started with Amazon Connect Customer Profiles

Watch this video to learn how you can connect your customer data from third-party applications, such as your CRM, to help your agents solve customer issues faster.

Calculated attributes for Amazon Connect Customer Profiles

Watch this video to learn how calculated attributes use your historical customer data to analyze customer behavior and provide actionable data points and metrics.

Unify and organize customer information with Amazon Connect Customer Profiles

This blog explains how to set up ingestion with a custom data template and with Amazon Simple Storage Service as the data source.

Personalize customer service with Amazon Connect Customer Profiles

This blog explains how to use the Customer Profiles block to look up a customer and personalize the experience of the contact flow.
No comments

Relevant content