Questions tagged with Call Center Operations
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We have a caller who is spamming our center with calls, and need the steps to block that particular number from being able to reach our IVR.
1
answers
0
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76
views
asked 12 days agolg...
We can make use of the Amazon Connect CTI adapter with the Salesforce. So calls can be answered by the Connect & the ticket creation and details will be pulled from the Salesforce.
I understand if a...
1
answers
0
votes
244
views
asked 4 months agolg...
How do I send call recordings, transcript, and sentiment analysis from Amazon Connect to Salesforce?lg...
Hi all, I've created an Amazon Connect instance and integrated with a Salesforce instance. I downloaded the Amazon connect lambda package and enabled call recording and transcripts and sentiment...
2
answers
0
votes
520
views
asked 6 months agolg...
Hi there,
I'm a integrator and I trying to port a phone number from France to AWS Voice.
We created a ticket to AWS support few weeks age, but considering the timeline to port officially the phone,...
1
answers
0
votes
214
views
asked 7 months agolg...
I have enabled the retaining of the available status time when making outbound calls. However I want to ensure agents cannot switch to a custom status such as "break or training" then switch back to...
2
answers
0
votes
158
views
asked 7 months agolg...
Hi Team,
We have an IVR setup implemented using Amazon Connect and we also have enabled data streaming using Amazon Kinesis. I'm looking for a feasibility for speech to speech translation in a real...
1
answers
0
votes
295
views
asked 7 months agolg...
Can an auto answer cause call quality issues?
2
answers
0
votes
255
views
asked a year agolg...
Amazon Owned Domainslg...
Amazon currently owns the domain "upnext.com" but it is inactive, who should I contact to speak about purchasing it? Or how would I go about asking Amazon to relinquish the domain?
1
answers
0
votes
444
views
asked a year agolg...
How to set dynamic outbound number based on the agent's intention in Amazon Connect Contact Flow?lg...
I have been working on a new scenario where I want to setup dynamic number in the contact flow. But the issue is that the outbound number should be dynamic and it is agent's wish to choose the...
2
answers
0
votes
428
views
asked a year agolg...
i don't want to show my aws connect phone number to external number instead i want to show customer number
1
answers
0
votes
363
views
asked a year agolg...
I've been trying to figure out how my AWS Connect agents can transfer calls to each other via the **quick connect** feature in connect. Everything starts well but after a few seconds the agent...
1
answers
1
votes
272
views
asked a year agolg...
What is the codec Amazon connect uses to record its call recording .wav files ? I understand that AWS Elemental MediaConvert, can convert the codec to another. However, what I am looking for is the...
2
answers
0
votes
541
views
asked 2 years agolg...